I have been meaning to send you this letter for some time - my apologies for not doing sooner. Moving from one country to another had a lot more complexities than we anticipated and it's only now, 6 months later that we can finally feel settled.
I would like to take this opportunity to commend you and your colleagues of the professionalism, efficiency and stress-free way in which you handled our affairs in transporting Finn and Muffy to Boston. The operation you run from your base in what appears to be a rural and remote, yet beautiful part of Shropshire is amazing. Both pets arrived at Logan fit and healthy, and acclimatised faster than we did! The ground staff at Logan were amazed at the quality and workmanship of the transport boxes and commented that they had never seen such "fine boxes". Picking them up and clearing customs was easy and quick, a testament to the paperwork and exit checks you guys did.
I have spoken to many ex-Pats with pets here in Boston and very few have had good experiences with transporting their animals - I am so delighted to have come across you and would recommend without hesitation you and your company.
Sincerely, and eternally grateful,