I thought it was about time I emailed you about Jack. He finally arrived in Auckland after yet another delay! The pilot was taken ill and the plane had to turn back or something like that! Anyway I collected him last Thursday morning. He was one happy chappy!! He has been slightly clingy since, but I guess that is fairly normal.
I would like to take this opportunity to thank you all very very much for taking such good care of Jack. From the moment I contacted you (via recommendations from the British expats forum) to collecting him from Shado-Lans you have all been highly professional and at the same time incredibly friendly!
I will recommend you to others. Many thanks again for your exemplary service!
With warm regards