The details below give some details about our shipping service. If you have any further questions, or would like us to send you a quotation, please contact us by telephone, fax or post.
Regulations
Each country has its own regulations of which you will be advised on contacting us. Although most of the documentation will be completed by us, we will occasionally need your co-operation. To some countries an Import Permit is required and therefore time must be allowed for this to be obtained.
Your pet may need blood tests, vaccinations or just a Certificate of Health; but do nothing until we have outlined the requirements and certainly no boosters. Should it not be possible for you to attend to the veterinary side, we can arrange this for you.
Freight Charges:
These charges are based on the size of kennel used, rather than the actual weight. We therefore do not use stock-sized kennels, but tailor-make them for each individual pet. This ensures that your pet will travel in maximum comfort and safety.
Travelling Kennels:
The special kennels used, comply with and exceed all known regulations. They are manufactured here and are of the highest quality. Great emphasis is placed on ventilation and each kennel has a water bowl. The destination, your name and your pet's name is stencilled on the kennel. Nothing is left to chance!
Pre-flight Preparation:
We like the pets to be with us for a few days before the shipment. This gives them an opportunity to use their travelling kennels as beds to get used to them and they usually travel extremely well.
Flight Departure:
The booking which will be made, will be on the most suitable flight available. Your pet will be delivered by us to the airport and exercised just prior to being handed in. No charge is ever made for a cancellation or postponement. Which airport your pet departs from will depend on its final destination, most of the long-haul flights leave from London Heathrow.
Boarding:,
Our kennels and cattery are situated in ideal surroundings by a lake. All have underfloor heating and outside runs. We will gladly board your pet for any length of time. Boarding up to 3 days prior to export is free.
Insurance:
Pets up to 8 years old can be insured whilst in transit. The premium is reasonable and will be shown in the quotation we send you.
Collection:
Should it not be convenient for you to bring your pet to us, we can then arrange either a collection or a rendezvous. Collections made on the way back from the airport are also possible, and are charged accordingly.
Quotation:
Without knowing a few details about your pet, we cannot give you an idea of cost. If you would like us to supply you with a free quotation, please contact us by telephone, fax, or post.
